ELITEAM’s Returns & Refund Policy:
MEMBERSHIPS: We hope you enjoy ELITEAM’s Dig Deep online training program, but if you are unsatisfied with the program for any reason, full refunds (minus a $25 processing fee) are available within 14 days of purchase. One exception (a good one!), if you joined as a member anytime in May, you have until June 13th to cancel your membership and receive a full refund. To cancel, email your cancellation request and membership receipt to digdeep@eliteam.com. ELITEAM will refund the purchase amount to the original method of payment within 10 days, minus a $25 processing fee.
GEAR & CLOTHING: We hope you love your ELITEAM gear, but if you’re unsatisfied for any reason, you are welcome to return it for a full refund. ELITEAM will refund the amount to the original method of payment, within 30 days of placing your order. Please allow 2-3 weeks for your return to be received and processed. All returns must be in new, unused condition. ELITEAM currently doesn’t cover the cost of return shipping. ELITEAM only accepts returns with a copy of your receipt. Mail your ELITEAM item and receipt to:
ELITEAM Returns
923 W. Abigail Dr.
Kamas, UT 84036
ELITEAM Shipping:
Your order will be processed within 1-3 business days.
Items are typically shipped via USPS Priority Mail (2-3 business days).
Exceptions include:
- Orders shipped to Canada = 6-10 business days.
- Bulk orders of 50+ may take 3-10 business days for delivery.
International Product Shipping:
The ELITEAM store is currently set up to ship to Canada only. However, we are happy to ship to any country. Please contact us directly to inquire.
Please note, customers outside of the US are responsible for all Customs Duties and Import Charges upon delivery of their order.
